01
Your policies
Knows your businessPublished FAQs, policies, and helpful details.
Grounded answersAnswers rooted in what you know.
Publish your business knowledge, preview answers, and choose when your assistant goes live.
✦AI support for small businesses · Private pilot
Every question deserves care. Give your team room to breathe.
Bring website chat and email into one support workspace. Give your AI the knowledge to help, with your team ready to step in when a customer needs a person.
Made for teams that care how every customer feels.
A little less busywork. A little more care.
Inbox 3
Jamie Parker Now
Can I exchange this for another size?
AI handlingAlex Morgan 4m
A question about my appointment
TeamSam Rivera 12m
Thank you, that’s perfect!
ResolvedJP
Jamie ParkerWebsite chat
Hi! Can I exchange this for another size?
Support assistant
Yes, unused items can be exchanged within 30 days. I can help you find the next step.
Based on your exchange policy
Your team can step in anytime
Your business. Your rules.
Knowledge, actions, and a human handoff.
01Your business knowledge
Answers informed by your published policies and FAQs.
02One shared inbox
Keep website and email conversations together.
03A team when it matters
Take over, leave a note, and keep the context.
More care. Less busywork.
A thoughtful place for every conversation.
Help customers with clear answers, follow the details in a shared inbox, and give your team the context to handle the exceptions.
02
✦
helpful context
Helpful actions. Clear boundaries.
Connect Shopify for verified order support, with explicit rules for eligible cancellations and refunds.
03
Could I talk to someone on the team?
Ready for your team
MRYour team has the context→
Make the handoff feel human.
Pause AI replies, assign a teammate, and leave a private note without losing the conversation.
A calmer way to support
Put your expertise to work in three calm steps.
Start with your business, add the information customers need, and connect your first channel.
Create your support workspace- 01
Bring your knowledge
Add your FAQs and policies, then test the assistant with real customer questions.
- 02
Connect your channels
Install website chat and forward your support email into the shared inbox.
- 03
Give your assistant clear rules
Enable automatic replies when you’re ready. Review the work and step in whenever you need.
Support, with a little more room
Let every question become a good experience.
Start in the web workspace. Connect your knowledge, your channels, and your team.
Open your support workspace